Giglio Reviews

Packing e tempi di consegna degni di una nota di apprezzamento.

Terrible Customer Service. US Phone Number doesn't work. No one responds to emails.

My item has been shipped without a commercial invoice and UPS is holding the package until someone from GIGLIO sends an invoice.

Would NEVER buy from this site again...

i placed order before 12 days, till now i did not receive any email of confirmation or shipment information , nobody replay to my email sent to customer service, nobody answer the call ?????

I ordered a jumper nearly two weeks ago and i‘m still waiting for it. It hasnt been shipped until now.
No answer to my emails, bad service

Everything was perfect! thx
Product, price and delivery - five stars!

The security tag was still on the jacket and no sufficiënt solution was offerde.

Terrible shopping experience. I ordered a high-priced bag, not only it arrived damaged, it took quite a time for the customer service to do all the checks and provide me with respective information on the next steps. The communication with the customer service team was rather poor, I have experienced less to none customer orientation. I had to sent multiple emails, my questions remained partially unanswered, due to the fact that they use macros, which do not make any sense. On the phone I was told that I would receive a compensation if I decide to keep the bag, in the email communication, the customer service representative stated that they would send me a discount for the next purchase, hence no consistency in their statements - this is very disappointing!

This is worst webshop in EU.
I have paid for order and they says haven’t received. After send email and was confirmed order payment is received.
This is almost 1 month ago. And now still haven’t receive goods or refund. It’s looks more like a scam company from Italy.

I ordered from giglio clothes worth 350 € and paid international shipping charges 20 €. Customs in my country charge 5% of merchandise price so that’s 17.5 € . The courier came to my door asking for 80€ ! When I complained to customer service twice by email I received a reply threatening me that if I refused payment of these extra charges they will return the shipment at my expense! This has never happened to me before with any other company where the shipping charges are clear from the beginning. Plus what happened to the 20 € I paid when I placed the order? I agree with other reviewers who said ordering was easy the rest is a nightmare.

Do not order anything from these fake company. They sent to me boots full of glue and I resent them back via UPS.
Giglio claimed that I ruined original box and shoes, but I never even tried them.
They do not agree to refund me, They are fraud!

Package was completely empty. I reported it to Giglio and after a while I got useless replies from them. Now they won't reply to my emails which I sent from their website. I don't want to think that I was scammed but this is my first time using this online shop. Be aware, this might happen to you.

They also requested to send them the pictures of the empty box, which I did and still have not received a response from them.

I wish I have seen the negative comments before my order. The object that I order was sunglasses. But, instead of my order I receive an empty package. I still can’t believe that I give so much money to receive nothing. I am very disappointed. After 15 days of the package delivery, giglio.com still didn’t find any solution or try to ensure me that I won’t loose my money.

they sent to me fake Karl lagerfeld boots. I returned them exactly in the same condition as received and they claimed that I ruined them. Fraud!
do never buy with them anything!

They don’t care about their clients at all. I placed an order 9 January, they charged me €460 for order and just forgot about me. The status was -waiting for payment. I texted customer care 2 times and they never answered. 1 week later (16 January )I had to call them internationally ,which is expensive, and I get an answer that they canceled my order and didn’t bother to inform me and didn’t send my money back before i called them.

And it is not first time it is happening for me. Do some trainings for your employees please.

I ordered a expensive dress. It came quickly.
Hem of the dress was very uneven, the side seam of the dress was sewn diagonally so it was in wrinkles and there was a tear on zipper seam.
These faults was so observable that the seller must have seen them.
I have send a complaint to giglio a week ago and they still havent answer me.